Customer Service Part 2

1. Hillary was great in the ER (she was an excellent nurse)
2. Blanket warmers in the ER are awesome.
3. The guy guarding the backdoor of the ER (security) has a great personality.
4. Offering pj bottoms to a guy to protect his dignity is a great way to lend a hand of genuine customer service.
5. Offering the patient's wife something to drink while the patient is in the bathroom is a great gesture (especially when patient is NPO)
6. The new paint and artwork and flooring in the hospital looks so much warmer than the white sterile walls. Thanks for making the hospital seem more inviting.
7. When Transport is backed up it does so much for the soul when someone from ultrasound takes the patient back to the floor. In fact Ultrasound was a very pleasant experience.
8. Having security at the front door at night checking people in with name tags is a great idea.